SHOPPING INFORMATION
ANSWER
It takes a minimum of 6 business days for us to process your order. Once shipped, you will get the tracking number via email and you can expect delivery according to the chosen shipping method.
Note: The processing may take longer than usual due to the Holidays
ANSWER
As soon as you receive your shipment, we recommend you:
- Carefully inspect the contents for any physical defects or shipping damage
- Verify that you received the correct products
- Damaged merchandise is required to be reported within 3 business days of the delivery date to receive a replacement.
If you are not satisfied, follow the packing instructions listed below.
Packaging Your Return
- Returned items must be received within 10 days in original condition; washed, worn, or used items will not be accepted.
- Please include your invoice or a note with your name, address, and order ID# with the return.
Once your item arrives back and is found to be in its original condition, a refund will go back to the same form of payment originally used for the order. If there is an alternate item or size you prefer instead, you will have to submit a new order for that alternate item.
Send your package to:
* We do not accept returns on Videos and CDs, all Poster types and Billboards, Body Jewelry, Swim Wear, Underwear, Guitar Tabs, and Books. Worn-washed or used items will not be accepted and may be returned at the customer’s expense.
**Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable
ANSWERThe maximum delivery time is 29 business days after it has been shipped. If the order does not arrive within the said time, please contact us and we will refund your money.
ANSWERYou might receive your order in 2 or 3 parts because we ship items from our different warehouses and the shipping process we use, please do not panic if you receive one item first. All orders will be delivered within the given delivery time we have mentioned.
ANSWEROrders can be canceled within 24 hours from the moment you order. We will charge a restocking fee of 4.99.00 USD on this cancellation.
We do not guarantee cancellation of orders during any period and we reserve the right to process your order. Email us at [email protected] to cancel your order.
Orders can be changed within 24 hours from the moment you order.
You cannot get a refund except if you have the following case:
You do not receive your order at all.
It has not been 24 hours since you placed the order!
We follow a 30-day return policy if your product is not the one you ordered. In case your product defects, please email us and we will change your product. We do not guarantee variation of orders during any period and we reserve the right to process your order. Email us at [email protected] to change your order.
PAYMENT INFORMATION
ANSWER
CREDIT CARDS
We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks that do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
PAYPAL
Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
Payment Security
All transactions submitted to us are encrypted with 128 SSL software which encrypts the information you input to protect it from interception by outside parties. we are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
Order Verification
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
Currency
When possible, We will try processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in Available currencies on our website. In those cases, the conversion is handled by your financial institution.
A wishlist is a list of desired items or experiences that someone would like to have or receive at some point in the future. It’s a way for people to keep track of things they want or need and to share those desires with others. Wishlists can be used for a variety of purposes, such as birthdays, holidays, weddings, or simply for personal goals. They can be physical lists or digital, and they can be shared with others or kept private. Wishlists can help prioritize their wants and needs and can also serve as a helpful tool for gift-givers who want to buy something special for their loved ones.
ANSWER
- All returns and/or exchanges must be initiated here
- We accept returns within 3 days of delivery
- All merchandise must be returned unworn, unwashed, and undamaged
- Refunds are issued to the original form of payment used to place the order
- Exchanges are only available when requesting a different size for the same product
- All returns and exchanges are processed within a week of the package’s arrival at our warehouse